Your privacy matters to us deeply. This policy explains exactly what information we collect, why we collect it, and how we protect it. We've written it in plain English — because you deserve to actually understand it.
Last updated: 2026 | Questions? info@myesamd.com or 1-833-372-6311
My ESA MD is fully HIPAA compliant. We collect only the minimum information needed to provide your ESA evaluation. We never sell your data, never store your credit card information, and never share your personal health information without your consent. Our website uses standard cookies and SSL encryption to keep your experience safe and secure.
My ESA MD is a physician-led telehealth practice providing legitimate ESA letters for housing. Our website address is https://www.myesamd.com. By using this website you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use this website or submit any personal information to it.
Personally identifiable information may include your name, phone number, email address, and personal health information relevant to your ESA evaluation. This information may be submitted in the following ways:
If you email us through our Contact page or directly, we will use the name and email address you provide solely to respond to your question or concern. We will not use this information for any other purpose unless you authorize us to do so.
When you engage our services, we collect the minimum information necessary to facilitate your telehealth consultation and ESA letter — including your name, email address, and information about your pet and relevant symptoms. We do not collect or store credit card numbers, account numbers, routing numbers, Social Security numbers, or government-issued ID. Payment is processed exclusively through secure third-party platforms such as PayPal or Zelle.
When you visit our website, certain aggregate and non-personally identifiable information may be collected automatically. This information helps us track general user traffic patterns on our website and does not relate to any single identifiable individual.
A cookie is a small piece of data sent to your browser from a website and stored on your device. Cookies help us recognize repeat visitors and understand how our website is being used — they do not contain personally identifiable information.
You can set your browser to accept all cookies, notify you when a cookie is issued, or decline cookies entirely. Each browser is different — check your browser's help menu to adjust your cookie preferences. For more information on cookies visit www.aboutcookies.org.
If you leave a comment on our site you may opt in to saving your name and email address in cookies for your convenience. These cookies last for one year. A temporary cookie may also be set when you visit certain pages to determine browser compatibility — this cookie contains no personal data and is discarded when you close your browser.
Our website may contain pages with web beacons (also known as pixel tags or clear GIFs). Web beacons allow third parties to collect limited technical information such as IP address, page URL, and browser type. This information is used for analytics purposes only and is not linked to personally identifiable information.
Pages on this site may include embedded content such as videos, images, or articles from other websites. Embedded content behaves in the same way as if you had visited those external websites directly. Those sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with their content.
Personal health information you provide to My ESA MD is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). My ESA MD and all associated providers and staff comply fully with the HIPAA Privacy Rule, which establishes national standards to protect individuals' medical records and other personal health information.
This website and all communications maintain appropriate safeguards to protect the privacy and security of any personal health information you share with us. HIPAA sets strict limits and conditions on how such information may be used or disclosed without patient authorization.
We neither store nor share your personal health information beyond what is necessary to provide your ESA evaluation and letter, and to comply with applicable law.
We will not share your personal data beyond what is described in this Privacy Policy, and never without your permission. We do not sell, rent, or trade your personal information to any third party under any circumstances.
We retain only the minimum information necessary to provide and support your ESA services. If you leave a comment on our site, the comment and its metadata are retained indefinitely to allow us to recognize and approve any follow-up comments. Any personal health information shared during your telehealth consultation is handled in accordance with HIPAA retention requirements.
You may request to view, export, or delete any personal data we hold about you at any time by contacting us directly. This does not include data we are legally required to retain for administrative, legal, or security purposes.
You have the right to request an exported copy of the personal data we hold about you. You also have the right to request that we erase any personal data we hold, except where we are legally required to retain it. To exercise either of these rights, please contact us at info@myesamd.com or 1-833-372-6311.
My ESA MD takes data security seriously. Contact forms on our website are transmitted via encrypted email. Our website maintains an up-to-date SSL certificate and site-level security to protect against unauthorized access. We do not store patient data in the cloud, do not keep payment information on file, and do not share data with third-party CRM or marketing platforms.
We use Google Analytics and similar tools to understand general patterns in how visitors use our website. This data is aggregated and non-personally identifiable. We do not use automated decision-making or profiling tools that produce legal or similarly significant effects on individual users.
Visitor comments on our site may be checked through an automated spam detection service. No personal health information is transmitted to any external party beyond what is required to deliver your ESA evaluation and letter.
We're real people and we're happy to help. Don't hesitate to reach out at any time.
Sincerely,
The Team at My ESA MD