Terms & Conditions

1. What We Do

The services provided by My ESA MD are available through our website at https://www.myesamd.com. MyESAMD is an online telehealth portal that enables participating licensed medical practitioners and providers ("Healthcare Providers") to connect with patients online to offer Emotional Support Animal (ESA) evaluation services via telephone and video calls.

We provide our services to patients residing in all states and territories of the United States of America. It is the responsibility of the patient to indicate which state they require the ESA letter for, and to use their ESA letter legally. An ESA letter provided by MyESAMD is lawfully accepted only within the United States of America and its territories.

Our services provide access to particular medical information and enable patients to interact with licensed medical practitioners. However, our services are not intended to replace comprehensive medical advice or ongoing care. We advise all patients to visit a doctor or qualified medical professional to address any mental or emotional health questions beyond the scope of an ESA evaluation. Any content published on this website should not be interpreted as medical advice or treatment.

There are inherent limitations of telehealth, including but not limited to the fact that we cannot conduct physical examinations and must rely on a patient's verbal communication. By using our website, you are consenting to a telehealth visit and you agree to answer all questions from our physicians and staff honestly and to the best of your ability.

2. Future Changes to Terms & Conditions

My ESA MD reserves the right to edit, update, add, or remove items contained in these Terms and Conditions at any time. We will provide notice of any material updates on our website. By continuing to use this site after My ESA MD has posted notice of updated terms, you automatically agree to the updated Terms and Conditions. If you do not agree to the updated terms, you should discontinue use of the website.

My ESA MD also retains the right to make changes to the site or its services at any time without prior notice, and reserves the right to terminate the website's operation or any service at any time. If you have any objections to changes made to the site or services, you retain every right to stop using them. Your continued use of the site or service constitutes your agreement to all changes.

3. The Patient's Responsibilities

By agreeing to be a patient on this site, you acknowledge that your use of our services and your relationship with the physician or medical professional are undertaken exclusively at your own risk. My ESA MD will not be accountable for any medical errors or substandard care a healthcare professional may make or provide outside of our direct supervision.

My ESA MD is not responsible or accountable for the procurement, care, training, or behavior of your Emotional Support Animal. The patient assumes full responsibility for the actions of their ESA at all times.

4. Confidentiality & Privacy

While using our site and services, we may collect limited information about you — such as your name, contact number, email address, and pet information — solely for the purpose of facilitating your ESA evaluation. We will never sell, share, or forward your personal information to any third party.

My ESA MD and all providers and staff associated with the practice comply with all applicable federal healthcare privacy and security laws, including full HIPAA compliance, and maintain safeguards to protect the security of your health information. Information you share with your provider during a telehealth consultation is confidential to the extent protected by applicable law.

We devote considerable effort toward ensuring that all personal and health information communicated through our platform is secure. We do not store patient data in the cloud, we do not keep credit card information on file, and we do not share data with third-party vendors or CRM systems. All use of data is processed in accordance with our Privacy Policy and protected under HIPAA compliance laws.

5. Age Requirements

You must be at least 18 years of age to use this site and its services independently. Individuals under 18 years of age may use the site and receive services only with the verified consent and active participation of a parent or legal guardian.

If a parent or legal guardian registers on behalf of a minor, they assume full legal responsibility for complying with these Terms and Conditions on behalf of that minor. By completing registration on behalf of a minor, the parent or guardian confirms they have the legal authority to do so and accept all associated responsibilities.

If any of these conditions are violated, My ESA MD reserves the right to immediately terminate services and require the destruction of any printed or downloaded materials associated with that account.

6. Visitors

As a visitor to this website, you are free to browse and review the services and information available on the site without registering. No registration is required simply to browse https://www.myesamd.com or review information about our services.

7. Fees & Payment

My ESA MD charges a one-time flat fee of $110 for a complete ESA evaluation and letter. There are no subscriptions, no recurring charges, and no hidden fees. All fees are clearly stated prior to payment.

Payment is accepted via third-party billing services such as PayPal or Zelle. We do not store credit card information, account numbers, or routing numbers on file. Any patient utilizing MyESAMD services agrees to pay all applicable charges in full at the time of invoicing.

If payment is not received or a transaction is reversed or disputed, My ESA MD reserves the right to suspend or terminate services immediately until the matter is resolved. To regain access to services, please contact us directly at info@myesamd.com or 1-833-372-6311.

8. Prohibited Activity

By using this website and our services, you agree not to engage in any of the following:

• Use racially, ethnically, or otherwise offensive language toward any staff, provider, or other patient.
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any patient, counselor, or healthcare provider on the basis of gender, gender identity, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other characteristic.
• Discuss, promote, or incite illegal activity of any kind.
• Use explicit or obscene language, or send or post sexually explicit images or content of any kind.
• Post or share trademarked or copyrighted materials without proper credit or permission from the owner.
• Disseminate unsolicited or unauthorized advertising, promotional materials, spam, chain letters, pyramid schemes, or similar content.
• Use robots, spiders, scrapers, or other automated means to access the site or its content.
• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights — including rights of privacy and publicity — of any other person.
• Alter, remove, or misrepresent opinions or comments posted on this site.
• Post any content contrary to the image, reputation, or values of My ESA MD.

Violation of any of the above may result in immediate termination of services without refund.

9. Communications & Opt-Out

By providing your contact information, you agree to allow My ESA MD to contact you by text, email, or phone for purposes including appointment reminders, invoice delivery, ESA letter renewal notices, and other relevant service communications.

You may opt out of non-essential communications at any time by replying STOP to any text message, clicking the unsubscribe link in any email, or by contacting us directly at info@myesamd.com or 1-833-372-6311. Please note that opting out of communications may affect your ability to receive appointment reminders and important service updates.

10. Ownership & Intellectual Property

MyESAMD.com is owned and operated by My ESA MD in the United States. All original content, branding, and materials on this website are the property of My ESA MD unless otherwise noted. Other trademarks, names, and logos appearing on the site are the property of their respective owners. Unauthorized reproduction or use of any content on this site is strictly prohibited.

11. Liability

My ESA MD, its employees, counselors, and healthcare providers are not liable or responsible for any legal fees, damages, or expenses that may result from the inappropriate behavior or actions of an Emotional Support Animal. These Terms and Conditions release My ESA MD, its employees, counselors, and healthcare providers from all liability relating to injuries, property damage, or emotional distress incurred due to the behavior or actions of an Emotional Support Animal, regardless of owner negligence.

My ESA MD strongly advocates for responsible ESA ownership. We support the use of appropriate safety measures — including muzzles on animals that become anxious around new people or unfamiliar environments — and we encourage all patients to be responsible, considerate ESA owners.

We advocate for all our patients to the fullest extent of our ability. If you need to file a complaint with HUD regarding your housing rights, we will fully support you through that process at no additional charge.